It doesn’t matter which industry you work in because it’s so important that you have a good relationship with your customers. Having customer frustrations is not good for business. If you are constantly frustrating them with your sales process, then you may find it hard to make that connection, but luckily, there are ways for you to overcome that.
Taking too Long
If your customers have an issue with your product or service, then you need to make sure that you resolve it as soon as you can. Nothing will frustrate your customers more than waiting weeks on end for you to give them the service they were promised. Sure, disasters happen and sometimes things get delayed, but you need to keep them updated throughout the whole process, and you also need to let them know that you’re working on it.
Not Respecting their Time
They say that time is money, and this is a very true statement. You should always value your customer’s time as much as you do your own. If you leave your customers on hold for extended periods of time or if you leave them waiting days before you reply to their email, then this won’t be doing your business any favours. If you’re having a hard time staying on top of everything, it may be worth hiring an assistant or even streamlining the communication process. If you want to do that, check out this leading alternative to WeTransfer Plus.
You understand your business more than anyone. It’s an easy mistake to think that everyone else does too. If you talk to your customers by using technical jargon, this will leave them feeling confused and unclear. You can also guarantee that they will start looking elsewhere for something that’s easier to understand. If you want to stop this from happening, talk to your customers clearly and concisely.
Passing your Customers Around
If you receive a call from a customer, it’s understandable that you’ll want to refer them to the right department. This is fine, but if you do it needlessly your customers may feel as though they are being passed around and that it’s not worth the hassle to call you about anything. This is the last thing that you need, so try and make the effort to offer as much support as you can before you refer them. When you make the referral, always ensure that they’re going to the right person so that they won’t have to wait any longer than required.
Not being able to Make Contact
There are so many business websites out there that bury their contact information. You have to make sure that your business site isn’t one of them. Make sure that your customers can always find the required information and give them multiple ways to communicate too. This can include phone, live chat or even email. This will give them instant satisfaction, limit customer frustrations and it will also show them that you are in fact there to help rather than taking their money and avoiding contact as much as possible.
Thanks for stopping by today, I hope you’ve enjoyed this post.